FAQS

How do I pay?

Payment can be made via card. An invoice l be emailed to you.

When do I make payments?

We require a non-refundable payment of 50% of total invoice amount to secure your booking. This is to be paid within 7 days of invoice date. Failure to pay will result in your booking being cancelled. We unfortunately cannot hold any bookings without any payment received. Final payment is due 30 days after a booking. No pick up will be made, or no release of any items will be allowed without receiving payment in full first.

Do you require a deposit?

We require a non-refundable payment of 50% of total invoice amount to secure your booking. This is to be paid within 7 days of invoice date. Failure to pay will result in your booking being cancelled. We unfortunately cannot hold any bookings without any payment received.

Hire
Pickup is available from our home in Adamstown Heights, NSW based on the agreed date and time at the time of booking.  It is the responsibility of the Customer to organise appropriate labour to load, in the event Company resources are required to load, additional fees may apply.  Please note all Equipment must be transported in a closed vehicle (i.e. car, truck or van) with all necessary blankets, straps and ties. Utes and/or trailers will not be accepted
How long in advance should I book?

As soon as you have a location and date confirmed we suggest you book. The earlier you book the more chance you have of securing the items you want and the date.

What are your Terms and Conditions?

Our Terms and Conditions are located on website under “Terms and Conditions.”

Do you have a minimum hire amount?

No, we don’t.
Can I hire for a longer period of time?

Yes, you can hire for longer period of times. There are additional day charges that will apply.

What is your pick up hours?

Our pick up times are between 4pm – 8pm. Any pick-ups outside of these hours will incur additional charges. Please email to arrange a suitable time for pick up.

Are all your products on your website in stock?

All the products on our website are in stock and in our warehouse ready to be hired.

Where can I collect the hire items?

Pick up is from our home in Adamstown Heights.

GENERAL HIRE INFO

• Items missing, stolen or damaged will be charged to the card that you will have on file.